We continue to monitor the services that were impacted for any further issues.
Posted Apr 24, 2024 - 17:29 UTC
Monitoring
We have deployed a hotfix to address the database performance issue as it relates to the campaign email delivery queue.
All affected services remain fully stable and available. We will be placing these services under monitoring for now.
Posted Apr 23, 2024 - 02:06 UTC
Identified
We have identified a database performance issue, and are working to address it.
The email delivery pipeline queue was backed up, resulting in campaign email deliveries being delayed. This queue has since caught up, and campaign emails are now being delivered as expected.
We will provide another update as soon as more information is made available.
Posted Apr 22, 2024 - 19:38 UTC
Update
We continue to investigate the delays in campaign email deliveries.
Another update in 1 hour.
Posted Apr 22, 2024 - 19:01 UTC
Update
We continue to investigate the delays in campaign email deliveries. We have observed that the campaigns are publishing as expected, and therefore no need to republish them.
Another update within 1 hour.
Posted Apr 22, 2024 - 17:50 UTC
Investigating
We are currently investigating reports of delayed campaign email deliveries and associated reporting.
We will provide you with an update within 1 hour.
Posted Apr 22, 2024 - 16:53 UTC
This incident affects: Products (New Studio, Classic Studio).