SocialChorus Platform Status
All Systems Operational
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience Operational
90 days ago
100.0 % uptime
Today
Program Studio Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Content Operational
90 days ago
100.0 % uptime
Today
Measure Operational
90 days ago
99.99 % uptime
Today
Groups Operational
90 days ago
99.99 % uptime
Today
Connect Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
99.44 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Legacy Partner API Operational
90 days ago
99.99 % uptime
Today
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Web Experience Response Time
Fetching
Mobile Experience Response Time
Fetching
Program Studio Response Time
Fetching
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021
Resolved - Our Development team has successfully verified SFTP upload jobs are now processing as expected. Please reach out to support@socialchorus.com with any additional questions or if additional upload issues are noticed.
Feb 25, 02:43 UTC
Monitoring - A fix has been implemented and the SFTP files are now uploading as expected. Any files from that have failed to upload will need to be re-uploaded.

We will continue to monitor the service.
Feb 25, 02:32 UTC
Update - Our team is continuing to work on applying the fix for the SFTP issue.

If required, as a workaround to deprovision (block) a user please use the manual block and demote process outlined on our Knowledgebase.

We will update once the implementation has been completed.
Feb 25, 00:31 UTC
Update - Our team is continuing to work on the fix for this issue.

If required, as a workaround to deprovision (block) a user please use the manual block and demote process outlined on our Knowledgebase.

Next update at 00:30 UTC.
Feb 24, 23:01 UTC
Update - Our Development team is working on implementing the fix to the SFTP issue. The fix requires updates to our underlying database which are taking longer than expected to complete. Next update to come at 23:00 UTC
Feb 24, 21:38 UTC
Update - Our Development team is taking a different approach to speed up the implementation of the fix. Next update 21:30 UTC.
Feb 24, 20:35 UTC
Update - We are continuing to work on the fix to the SFTP issue. Next update 20:30 UTC.
Feb 24, 19:31 UTC
Update - The Development team is still working on implementing the solution. Next update at: 19:30 UTC if not resolved.
Feb 24, 18:32 UTC
Update - We are still working on applying the fix for this issue.

If required, as a workaround to deprovision (block) a user please use the manual block and demote process outlined on our Knowledgebase.

Please monitor this page for further updates.
Feb 24, 16:34 UTC
Update - We are currently implementing a fix for the issue causing SFTP user file uploads not to be processed. This may take several hours to completely apply. We'll update this page once the fix has been applied.
Feb 24, 15:57 UTC
Identified - We have identified a possible root cause for the issue affecting the SFTP file upload processing and will provide further updates once we have applied a fix.
Feb 24, 15:05 UTC
Investigating - We are investigating an issue affecting SFTP file uploads. All user files uploaded after 2021-02-24 01:18 (UTC) have not been processed.

This may mean that users included in a file upload have not been provisioned/deprovisioned as expected.

We are investigating and working to resolve the issue. Please monitor this page for further updates.
Feb 24, 14:43 UTC
Feb 24, 2021
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.