SocialChorus Platform Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience Operational
90 days ago
100.0 % uptime
Today
Program Studio Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Content Operational
90 days ago
100.0 % uptime
Today
Measure Operational
90 days ago
100.0 % uptime
Today
Groups Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Legacy Partner API Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web Experience Response Time
Fetching
Mobile Experience Response Time
Fetching
Program Studio Response Time
Fetching
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Cover images not being pulled in to New Studio Posts and Campaigns
Resolved - Hot Fix has been deployed and verified in production. Cover images will now correctly show for newly created content. Effort continues to update content in scope that was created over the past 24 hours, and a few corner cases that will be updated via the known issues article at https://support.firstup.io/hc/en-us/articles/6016680883991 and outstanding support tickets. Marking components fully operational, and resolving incident.
May 11, 16:41 UTC
Identified - Scope is limited to New Studio, and only newly created content from yesterday onward. Root cause is identified and a code fix is in progress.
May 11, 15:42 UTC
Investigating - We are in the process of investigating a new issue where cover images are not correctly pulling in for display in New Studio Content.
May 11, 15:26 UTC
May 10, 2022

No incidents reported.

May 9, 2022
Service Disruption affecting Connect
Resolved - The service disruption affecting email campaigns has been resolved. Please note email metrics will be delayed but should be up to date in the next 30 minutes.

Thank you for your patience whilst we carried out our investigation. Please contact Support at support@socialchorus.com should you encounter any further issues.
May 9, 18:57 UTC
Monitoring - We have applied a fix for the issue affecting delayed email campaign sends and are currently monitoring.
May 9, 18:47 UTC
Identified - We are investigating a service disruption where email campaign sends are delayed. This issue will be noticed if email campaigns are scheduled to send during this time.

Our next update will be in 30 minutes.
May 9, 18:28 UTC
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.

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