SocialChorus Platform Status
All Systems Operational
Web Experience Operational
90 days ago
99.94 % uptime
Today
Mobile Experience Operational
90 days ago
99.96 % uptime
Today
Program Studio Operational
90 days ago
99.93 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
Content Operational
90 days ago
99.96 % uptime
Today
Measure Operational
90 days ago
99.99 % uptime
Today
Groups Operational
90 days ago
99.98 % uptime
Today
Connect Operational
90 days ago
99.93 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
99.96 % uptime
Today
Partner API Operational
90 days ago
99.99 % uptime
Today
Legacy Partner API Operational
90 days ago
99.98 % uptime
Today
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid SMTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Web Experience Response Time
Fetching
Mobile Experience Response Time
Fetching
Program Studio Response Time
Fetching
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - The issue affecting some Analyze reports from loading has been resolved.

Thank you for your patience whilst we carried out our investigation. Please contact Support at support@socialchorus.com should you encounter any further issues.
Nov 23, 17:48 UTC
Identified - We have identified a possible root cause for the issue affecting some Analyze reports from loading and will provide further updates once we have applied a fix.
Nov 23, 17:22 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Resolved - The issue affecting Analyze has been resolved.

Thank you for your patience whilst we carried out our investigation. Please contact Support at support@socialchorus.com should you encounter any further issues.

The Analyze product team has identified that the issue had been limited to those programs with limited or no content available.
Nov 21, 01:06 UTC
Update - We are continuing to investigate this issue.
Nov 21, 01:06 UTC
Investigating - We are investigating an issue affecting Analyze.

Program Studio users utilizing Analyze dashboards and reports may experience issues where tables do not load.

We are investigating and working to resolve the issue. Please monitor this page for further updates.
Nov 21, 00:58 UTC
Nov 20, 2020
Resolved - Thank you for your patience whilst we carried out our investigation. The issue affecting some users from uploading images to Studio is still being addressed by our developers. However, since the issue is affecting a small number of users intermittently we have moved this issue to our Known Issues Tracker.

Please continue to track the progress of this issue our Known Issues Tracker. The Issue ID to reference is: EE-12928
Nov 20, 22:00 UTC
Identified - We have identified a possible root cause for the issue affecting images not uploading for some users in Studio and will provide further updates once we have applied a fix.
Nov 20, 20:02 UTC
Investigating - We are investigating an issue affecting some users from uploading images in Program Studio.

This may cause users to receive a "We're experiencing technical difficulties.." error when uploading an image in Studio.

We are investigating and working to resolve the issue. Please monitor this page for further updates.
Nov 20, 19:48 UTC
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 UTC
Scheduled - To remain in accordance with industry standards for browser security and privacy, we are implementing a change to our CDN (Content Distribution Network). This change will go into effect on December 6th, 2020.

As a precaution, you should ask your internal technology team that handles network security to review this notice. Most customers should be unaffected by this change. However, if your company regulates webpage traffic using an allowlist/denylist (aka whitelist/blacklist), then the web experience may not work for your users after December 6th.

To avoid any issues, add SocialChorus to your allowed domains. As we will continue to make minor changes to our domains, we ask that you allow all subdomains of our two parent domains:

*.socialchorus.com
*.onfirstup.com

To enable testing for both ourselves and you, our clients, we will temporarily deploy this CDN change this weekend - November 14th-15th. During this test window, we invite you to sign into the web experience to confirm that the page loads. If you see what you normally see, then we anticipate no issues after December 6th.

If anything fails to appear, or the page does not display as expected:

- Take a full screenshot of the page the affected user is viewing
- Copy the URL from the address bar of the page in question
- Take note of which domains (including wildcards and/or subdomains) are already added to your network’s allowlist.
- Then reach out to support@socialchorus.com with your findings.

After this temporary test, the permanent change will occur on December 6th, 2020.

If you have any questions, please contact support@socialchorus.com
Nov 11, 15:10 UTC
Nov 15, 2020

No incidents reported.

Nov 14, 2020
Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.