SocialChorus Platform Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Experience Operational
90 days ago
99.96 % uptime
Today
Mobile Experience Operational
90 days ago
99.96 % uptime
Today
Program Studio Operational
90 days ago
99.9 % uptime
Today
Authentication Operational
90 days ago
99.98 % uptime
Today
Content Operational
90 days ago
99.99 % uptime
Today
Measure Operational
90 days ago
99.99 % uptime
Today
Groups Operational
90 days ago
99.99 % uptime
Today
Connect Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
99.44 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Legacy Partner API Operational
90 days ago
99.95 % uptime
Today
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web Experience Response Time
Fetching
Mobile Experience Response Time
Fetching
Program Studio Response Time
Fetching
Past Incidents
Apr 15, 2021

No incidents reported today.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Platform Outage - Studio, Web and Mobile Experience down
Resolved - The issue has been resolved and the platform is now fully operational. Thank you for your patience whilst we investigated this issue. Please contact Support at support@socialchorus.com if you encounter any further issues.
Apr 7, 16:46 UTC
Monitoring - The platform is now fully operational. Our engineers are continuing to monitor the platform.
Apr 7, 16:31 UTC
Investigating - We are experiencing an unanticipated outage across all components. This may affect Program Studio, Web Experience, and mobile application users. We are investigating and hope to be back online shortly. Please monitor this page for further updates.
Apr 7, 16:19 UTC
User Data File - Degraded Performance
Resolved - The issue affecting User Data File processing has been resolved.

Thank you for your patience whilst we carried out our investigation. Please contact Support at support@socialchorus.com should you encounter any further issues.
Apr 7, 14:47 UTC
Monitoring - We are continuing to monitor the issue affecting User Data File processing. The processing of data files may be slower than normal.

If you have any questions please feel free to contact Support (support@socialchorus.com).
Apr 7, 13:27 UTC
Apr 6, 2021
Platform Outage - Studio and Employee Experience
Resolved - The issue has been resolved and the platform is now fully operational. Thank you for your patience whilst we investigated this issue.

Please contact Support at support@socialchorus.com if you encounter any further issues.
Apr 6, 13:38 UTC
Monitoring - We have identified the root cause for the outage and have applied a potential fix. We are currently monitoring the health of the platform following the fix.

Access to Studio, web and mobile experience should now be restored. We have paused Universal Profile (aka User Sync) until we are confident that the issue is fully resolved.
Apr 6, 13:12 UTC
Investigating - We are experiencing an unanticipated outage across all components. This may affect Program Studio, Web Experience, and mobile application users. We are investigating and hope to be back online shortly. Please monitor this page for further updates.
Apr 6, 12:45 UTC
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Authentication - SSO login issues
Resolved - The issue affecting SSO Authentication has been resolved but we'll continue to monitor this issue.

Thank you for your patience whilst we carried out our investigation. Please contact Support at support@socialchorus.com should you encounter any further issues.
Apr 1, 20:52 UTC
Monitoring - We're no longer seeing issues with SSO authentication but our developers are continuing to investigate.
Apr 1, 19:33 UTC
Investigating - We are investigating an issue affecting SSO authentication.

This may cause an issue with users accessing Experience and Studio when signing in using SSO authentication.

We are investigating and working to resolve the issue. Please monitor this page for further updates.
Apr 1, 19:08 UTC
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