Monitoring - We have applied a fix for the issue affecting Studio on EU communities. We are continuing to monitor and will update once we have confirmed that the platform is stable.
Apr 16, 2024 - 11:11 UTC
Update - We are continuing to investigate this issue affecting Studio for EU communities and working to restore service.
We'll provide another update within the next 30 minutes.
Apr 16, 2024 - 10:51 UTC
Investigating - We are investigating a service disruption affecting Studio for EU communities.
These appear to be intermittent issues causing some users to be unable to login to Studio, or experiencing slowness/timeouts.
Our next update will be in 30 minutes.
Apr 16, 2024 - 10:04 UTC
Platforms
Operational
90 days ago
99.97
% uptime
Today
US Firstup Platform
?
Operational
90 days ago
99.97
% uptime
Today
EU Firstup Platform
?
Operational
90 days ago
99.98
% uptime
Today
Products
Operational
90 days ago
99.98
% uptime
Today
New Studio
?
Operational
90 days ago
99.96
% uptime
Today
Classic Studio
?
Operational
90 days ago
99.98
% uptime
Today
Web Experience
Operational
90 days ago
100.0
% uptime
Today
Mobile Experience
?
Operational
90 days ago
100.0
% uptime
Today
Microapps
Operational
90 days ago
99.95
% uptime
Today
Analyze
?
Operational
90 days ago
100.0
% uptime
Today
3rd-Party Dependencies
Operational
90 days ago
100.0
% uptime
Today
Image Transformation API
Operational
SendGrid API v3
Operational
Identity Access Management
Operational
90 days ago
100.0
% uptime
Today
Ecosystem
Operational
90 days ago
99.98
% uptime
Today
User Sync
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Partner API
Operational
90 days ago
99.95
% uptime
Today
Connect
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
In order to provide you with the best service possible, we are planning a product software release during this time. No actual downtime is expected during this software release, but the maintenance window will be 3 hours to allow for required smoke testing and release verification.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself. Posted on
Apr 19, 2024 - 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Apr 20, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 02:00 UTC
Update -
This maintenance was originally scheduled for Tuesday, April 16th at 19:00 PT and has moved to Friday, April 19th at 19:00 PT. All other details remain unchanged, and original maintenance schedules for the 16th and 18th have both been canceled and removed from the statuspage.
Apr 15, 20:16 UTC
Scheduled -
In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that involves incremental upgrades to the database software to remain on an actively supported version of Postgres.
This is expected to be the third and final maintenance required for this multi-step process and downtime is expected to be up to two hours in duration due to the nature of the maintenace--to avoid the possibility of encountering data integrity problems. The maintenance window itself will be 3 hours to allow for required smoke testing and update verification.
If there are any changes to the timing or expected impact, they will be updated in this maintenance post up to and during the maintenance itself.
Apr 12, 22:18 UTC
Apr 19, 2024
No incidents reported.
Apr 18, 2024
No incidents reported.
Apr 17, 2024
No incidents reported.
Apr 16, 2024
Unresolved incident: EU Communities - Studio Service Disruption.