Firstup Platform Status
Monitoring - We have implemented an interim monitoring and mitigation ability to identify and proactively address the underlying issue before it impacts Customers.
We are continuing to evaluate the best course of action for recurrence prevention and will provide the next update as soon as that action and timing becomes more clear.

Jul 18, 19:19 UTC
Update - We are continuing to investigate the service disruption affecting Analyze/Insights reports.

The service is experiencing sporadic interruptions - we are working to establish the root cause to fix the issue and prevent further disruption.

Jul 18, 18:50 UTC
Investigating - We are continuing to investigate the service disruption affecting Analyze/Insights reports.

The service is experiencing sporadic interruptions - we are working to establish the root cause to fix the issue and prevent further disruption.

Jul 14, 13:31 UTC
Monitoring - We have applied a fix for the issue affecting Analyze/Insights reports and are currently monitoring.
Jul 14, 12:39 UTC
Investigating - We are investigating a service disruption affecting Analyze/Insights Reports.

At the moment, all reporting is unavailable in both Classic and new Studio. This appears to be a reoccurrence of the previous issue from earlier in the week.

Note - at this time, the issue only affects customers with communities hosted on our US datacenters. EU datacenter communities are not affected.

Our next update will be in 1 hour.

Jul 14, 11:17 UTC
Web Experience Operational
90 days ago
100.0 % uptime
Today
Mobile Experience Operational
90 days ago
100.0 % uptime
Today
Program Studio Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Content Operational
90 days ago
100.0 % uptime
Today
Measure Degraded Performance
90 days ago
99.89 % uptime
Today
Groups Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
99.95 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Legacy Partner API Operational
90 days ago
100.0 % uptime
Today
3rd-Party Dependencies Operational
Image Transformation API Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance Aug 21, 00:00-01:00 UTC
Database maintenance will be performed Sunday August 20th between 5pm and 6pm PST (24:00-1:00 UTC August 21st) . All services will be unavailable during this time.
Posted on Aug 2, 21:02 UTC
Web Experience Response Time
Fetching
Mobile Experience Response Time
Fetching
Program Studio Response Time
Fetching
Past Incidents
Aug 10, 2022

No incidents reported today.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.