Partner API Outage

Incident Report for Firstup

Postmortem

Incident Date: June 2nd, 2021

Customer Impact: All Partner API (PAPI) users.

Description: Between the hours of 3:00 pm UTC (08:00 am PT) and 8:15 pm UTC (01:15 pm PT) on June 2nd, 2021, the SocialChorus Partner API experienced degradation of service. Users were receiving 403 Forbidden errors when attempting to invoke the PAPI.

Root Cause Analysis: An issue was identified with our authorization process for the PAPI that prevented the proper authentication scopes to be assigned to tokens. A list of our authorization scopes can be found here: https://partner.socialchorus.com/authorization#Scopes

Future Preventative Measures: Our engineering team has created several projects for enhancing automated monitoring of the PAPI. Reducing the time to identification and isolation if any issues do arise.

Full incident report available on request from support@socialchorus.com

Posted Jun 08, 2021 - 11:20 UTC

Resolved

The issue affecting Partner API has been resolved.

Thank you for your patience whilst we carried out our investigation. Please contact Support at support@socialchorus.com should you encounter any further issues.

Posted Jun 02, 2021 - 20:11 UTC

Monitoring

We have applied a fix for the issue affecting Partner API and are currently monitoring its function.

Please reach out to support@socialchorus.com if you are still experiencing issues.

Posted Jun 02, 2021 - 19:51 UTC

Identified

We have identified a possible root cause for the issue affecting the Partner API and will provide further updates once we have applied a fix.

Posted Jun 02, 2021 - 18:08 UTC

Update

We are continuing to investigate this issue.

Posted Jun 02, 2021 - 18:03 UTC

Investigating

Our Engineering team is investigating an issue affecting the Partner API.

When trying to access the Partner API(PAPI) you may receive Status codes: 401 or 403.

Our next update will be in 30 minutes or as additional information becomes available.

Posted Jun 02, 2021 - 18:02 UTC

This incident affected: Ecosystem (Partner API).