Performance Degradation Observed in Program Studio and Web Experience

Incident Report for Firstup

Resolved

Incident confirmed resolved.

Summary Root Cause: Unusual load on database caused by long-running queries. Engineering team investigated and implemented solution at approximately 12:55 PDT (19:55 UTC).

Posted Jun 10, 2019 - 20:42 UTC

Monitoring

All affected database clusters restarted. Engineering team is continuing to monitor database cluster health.

Posted Jun 10, 2019 - 19:53 UTC

Identified

Root cause identified with memory limit on database cluster.

Posted Jun 10, 2019 - 19:52 UTC

Investigating

Engineers are investigating performance degradation impacting Program Studio and Web Experience. Site response times may temporarily take longer than expected. Thank you for your patience.

Posted Jun 10, 2019 - 19:29 UTC

This incident affected: Products (New Studio, Web Experience).